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Privacy Policy

How Hailuo03 collects, uses, and protects your information.

Last updated: 2026-07-30

Introduction

Hailuo03 is an independent AI video creation platform. We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard information when you use hailuo03.org.

Information We Collect

We collect the following types of information to provide and improve our service:

  1. Account Information — Your name, email address, and other details you provide when creating an account.
  2. Usage Data — Information about how you interact with the service, including features accessed, frequency of use, and interaction patterns.
  3. Device Information — Device type, operating system, and browser type, used to optimize compatibility and performance.
  4. Cookies — Small data files stored on your device to remember preferences and improve your experience.
  5. Payment Information — Billing details handled by trusted third-party payment processors. We do not store full card numbers on our servers.
  6. Creative Inputs and Outputs — Prompts, images, generation settings, and generated files needed to perform your request and maintain your creation history.

How We Use Your Information

We use the data we collect to:

  • Provide, maintain, and improve the service.
  • Process transactions and send related confirmations.
  • Send technical notices, security alerts, and support messages.
  • Respond to your questions, feedback, and support requests.
  • Detect, prevent, and address fraud and abuse.
  • Process AI video requests through the model and infrastructure providers enabled for the service.

Data Sharing

We do not sell your personal information. We may share data only in these limited cases:

  • With service providers who help us operate the service, under confidentiality agreements.
  • To comply with legal obligations or respond to lawful requests from public authorities.
  • To protect our rights, property, or safety, or that of our users.

Data Security

We use encryption in transit, access controls, and operational reviews. No Internet service is completely secure. Do not upload confidential material or content you do not have permission to use.

Your Rights

You have the right to access, update, export, or delete your personal information. You can do this through your account settings or by contacting us at the email address below.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the date at the top of this page and, where appropriate, sending a notice through the service.

Contact Us

If you have questions about this Privacy Policy, contact support@hailuo03.org.